Support
Support
Email support@devsome.tech and we’ll get back to you, usually within one business day.
Reminders don’t arrive
Check iPhone Settings → Notifications → DoseMed and allow notifications (and Critical Alerts if you want them to sound in Focus).
Manage or cancel Premium
iPhone Settings → your name → Subscriptions → DoseMed. Cancel at least 24 hours before renewal.
Moving to a new iPhone
Turn on iCloud sync in DoseMed Settings on the old phone first. Your data then appears on the new phone signed in to the same Apple account.
Report a drug data error
Email us the medication name and what looks wrong. Accuracy reports go to the front of the queue.
Common questions
Do I need to create an account?
No. There is no sign-up, email address or phone number. Open the app and add your first reminder.
Where is my medication data stored?
On your iPhone. Your medication list, schedule and dose history are stored in the app’s on-device database, not on a DoseMed server.
Does DoseMed work offline?
Yes. Reminders, dose logging, refill tracking and the drug catalog work without a connection. The AI assistant and detailed label sections need the internet.
How do I move my data to a new iPhone?
Turn on iCloud sync in DoseMed’s settings. Your data then syncs through your own iCloud account to any iPhone signed in to the same Apple account. DoseMed cannot read it.
Is DoseMed HIPAA compliant?
HIPAA applies to healthcare providers, insurers and their business associates, not to a personal app you use on your own. DoseMed avoids the question by design: it does not collect or store your health information on its servers.